Privacy Policy

1. Overview

At The Social Media Managers, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect any personal information you give us when you visit our website or interact with our services.
We’re committed to ensuring your information is secure and handled in accordance with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following types of information when you use our website:

a. Information You Provide Directly:
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• Name
• Email address
• Phone number
• Business name
• Social media handles (if submitted)
• Any other details you provide in a contact form, audit request, or workshop sign-up

b. Information We Collect Automatically:
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• IP address
• Browser type
• Device and operating system
• Pages visited
• Time spent on the site
• Referral source
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This is collected via Google Analytics and cookies (see Section 6).

3. How We Use Your Information

We collect your personal data for the following purposes:

• To respond to your enquiries and requests
• To provide services you’ve requested (e.g. free social media audit)
• To improve our website, services, and content
• To send relevant marketing communications (only if you’ve opted in)
• For internal business analysis and performance tracking
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We only retain your data for as long as necessary to fulfil these purposes.

4. Legal Basis for Processing

We process your data under the following lawful bases:
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• Consent: When you’ve opted in to receive emails or submitted a form
• Contract: To deliver services you’ve requested (e.g. audits or consultations)
• Legitimate Interest: To promote our business and respond to business enquiries

5. How We Store and Protect Your Data

Your personal data is stored securely in trusted platforms, including:
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• Google Workspace (email and files)
• CRM/email marketing platforms (e.g. Mailchimp or HubSpot)
• LinkedIn Campaign Manager (for lead forms)
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We implement appropriate technical and organisational measures to keep your data safe and limit access to authorised team members only.

6. Cookies and Tracking

We use cookies on our website to enhance your browsing experience and analyse traffic. Cookies collect non-personal data such as:
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• Which pages you visit
• How long you stay
• What device you’re using
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You can control or delete cookies through your browser settings.

7. Third-Party Services

We may share limited data with trusted third-party providers who help us operate our business, such as:
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• Email marketing platforms (for newsletters)
• Analytics providers (like Google Analytics)
• CRM or scheduling tools
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We never sell your data or share it with unrelated third parties.

8. Your Rights

Under UK GDPR, you have the right to:
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• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to how we process your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)
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To exercise any of your rights, please contact us (section 10)

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date at the top.

10. Contact Us

If you have any questions about how we handle your data, please get in touch:
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info@thesocialmediamanagers.co.uk